HostGator is one of the most popular web hosting providers and I was eager to test its mettle.
I installed a basic WordPress installation on HostGator Baby Cloud and measured the response time and behavior under the load of the HostGator server. I also looked at several HostGator reviews to get a clear picture of the company’s support and policies.

What is hostgator?

Without a doubt, HostGator is one of the most popular names in the industry, specifically for US-based users.
Currently, it hosts around 10 million domain names, making it one of the world’s largest hosting providers. Not bad for a company founded less than 20 years ago.
In the first ten years of its existence, the company built a very solid reputation that attracted the attention of EIG. The frequent acquisitions, as with many things the EIG touches on, were not entirely beneficial and brought several large-scale outages to the Provo data center, which also affected Bluehost.
Nevertheless, HostGator improved and improved its services. And while the company’s standard shared hosting offering is not as impressive, the relatively new cloud package once again put HostGator in the mix of the best website hosting companies.
Keep in mind that HostGator Cloud is similar to shared hosting in terms of resources and control rather than advanced cloud solutions.
Nevertheless, this platform promises great speed, great scalability and seamless resource allocation among other features to make account and site management easier.
But is it enough to consider HostGator as a serious contender for Best Web Host in 2021?
Let’s see what the numbers say in this detailed HostGator Cloud hosting review.

Mandatory – HostGator uptime, speed, support

Uptime, speed, and quality support make or break a hosting provider.

1. Excellent Uptime – 99.95%

Uptime is easily the most important factor when checking any web hosting review. Speed ​​also matters a lot but a slow website still does something good; An offline page is a constant disaster.
The company may not be ideal – you can see some of HostGator’s problems further below – but its uptime is excellent.
HostGator has a 99.9% uptime guarantee and promises free hosting if this service-level agreement is violated.
Now, the terms of service determine that an external monitoring system cannot be used to measure uptime. Only server logs are considered reliable enough to be used in such cases.
That’s fair enough, as even the best monitoring tools aren’t foolproof, and HostGator has built-in server uptime monitoring that can be accessed through the customer portal.
Cloud HostGator is an upgraded version of the standard shared platform, and is stating an upgrade. This brings two major benefits to the table: high reliability and very accessible upgrades that can be purchased with a few clicks and are equally easily disabled when not needed.
The advanced cloud architecture allows real-time copying of any site and increases its security manifold.
Average Uptime 2018 – 100%
 2019 – 99.99%
 2020 – 99.85%
 2021:
January – 99.98%
February – 100%
“Hostgator is a highly reliable host.”

2. Average speed

Proper Response Time – 0.58s (12th)
Proper Full Loaded Time – 1.17s (11th)
Suspicious under some load – 9.23s (12th)
Note: If you run a speed test on My Domain, the results may fluctuate slightly. Even from the same testing stage, two consecutive trials generally exhibit slightly different results.
Loading speed is of utmost importance for any successful enterprise online.
In both categories, of the three test sites, HostGator Cloud Hosting was impressive, with the fastest response time and the second fastest time to fully load my native WordPress site’s home page. However, in the following months, response and load times increased, leading to a decline in the average performance of HostGator.
To clarify, I bought the second of HostGator’s three cloud hosting plans. It was doing reasonably well for up to 30 virtual users, but then the conflict ensued.
Finally, the average response time with 50 virtual users has grown to 9.26 seconds. Yes. While virtual users were less than 30, the cloud,
The server kept responding within 0.3–0.45 seconds, which is very good.
I have a WordPress site on the HostGator WordPress cloud (optimized a bit more expensive specifically for WordPress) and the load impact tests I run regularly show similar behavior: very good backend response up to 30 users and then some serious Interval. It is on average the slowest among all hosts reviewed by the We Tech City
In all fairness, 30 concurrent users is not such a low number for a growing website, but I expected more from the medium HostGator web hosting offering.
Average Response Time 2018 – 0.60s
 2019 – 0.55s
 2020 – 0.54s
 2021:
January – 0.64s
February – 0.70s
Fully Loaded Pages 2018 – 1.30s
 2019 – 1.09s
 2020 – 1.17s
 2021:
January – 1.20s
February – 1.32s
Response Under Load 2018 – 9.30s
 2019 – 8.85s
 2020 – 9.58s
 2021:
January – 9.54s
February – 8.94s
“Faster servers that require optimization to handle high volumes of traffic.”

3. HostGator has slow support and excellent knowledge base

While preparing this in-depth review, I came in contact with the support team four times. Once over email, another three times over chat. I was also considering testing 24/7 HostGator phone support, but these four interactions were sufficient.
For starters, the waiting time on chat is not so short.
For the first time I hired a sales representative to ask for clarification about some planning features. Agents required some 4 minutes to take my chat request. It’s not terrible, but far from the best website host out there.
For the first time I got a copy-paste of the information available on Hostgator.com and I was seeking clarification about it. The second time I asked that I did not change the words much.
The second chat I started with HostGator support was related to a technical issue.  He investigated for some time and took the issue to the System Administrator for me.
I never received an email, and the case did not fall under my HostGator customer portal.
My last meeting with HostGator Chat Support was about changing the cPanel theme. See, HostGator Cloud has a customized cPanel theme, which is very beautiful and functional, but does not allow you to switch to cPanel classics like Paper Lantern or x3. My chat request hung for more than 15 minutes. At least the agent who finally addressed my issue was polite and swift.
My goal is to give an honest, unbiased analysis of each host I’ve tested, and it should say that HostGator customer service is uncertain, at best.
It is now a highly respected self-help center.
“The Hostgator support team is under a lot of stress and the wait times can be high, but the self-help center is excellent.”

Benefits of HostGator

HostGator is a friendly hosting company that has many facilities and quality services. Its cloud platform is a perfect example of this.

1. Flexible Hosting

Cloud setup is slightly more expensive than shared HostGator web hosting offers, but you get what you pay for.
Modern servers are interconnected, allowing quick resource allocation and great redundancy.
It is possible to obtain additional resources when needed. With the click of a button and a basic slider, you can increase your site’s CPU and RAM without actually switching to a larger plan. Likewise, when there is no need for additional power, you can remove it.
Such flexibility is excellent for sites that have occasional or seasonal spikes in traffic. Travel agencies, event organizers, conference centers, and e-commerce sites that run aggressive marketing campaigns will make the prospect of managing site resources significantly easier by adding the necessary UMPF! Reverting to the default values ​​when necessary and visitor levels decline again.
Budget-friendly, hassle-free and powerful, this is a great feature.

2. Correct figures out of the box

The power to manage the resources of your site is meaningful only  you really know what it is

Consumes. The HostGator website hosting portal has covered it.
There you can see the amount of processing power and memory used by your pages at any given time. Derived directly from the server, this statistical data is very accessible and easy to read.
At any time, you can check RAM usage, running processes and CPU load. All of these give a complete picture of what’s happening on the backend of your website and help identify potential issues after installing updates and new plugins.

3. Intuitive Interface

The HostGator login area is as comfortable as ever. Billing, plan details, domain name management and support are just one click away at all times.
Hands down, this is one of the most streamlined and easy-to-use customer portals I have come across. For example, this is in stark contrast to the choice of A2 Hosting, whose control panel is highly functional and well-designed, but the sheer amount of information you can welcome upon login can be overwhelming.
Site management is via the ubiquitous cPanel. It has been adapted to match the HostGator color scheme and looks great. Due to the style, you cannot change the cPanel theme, but the layout allows for enough customization.
Like the customer area, HostGator cPanel prominently displays usage statistics.

4. Excellent network infrastructure

HostGator is ideal for US-based websites.
Its two data centers are located in Provo, Utah and Houston, Texas, where the company is headquartered. It used to be in Florida, which could be an indication of where the brand name drew its inspiration.
The thing that makes him particularly influential is that the likes of Arista Networks, Juniper, Arbor, Brocade and Cisco played a central role in designing and provisioning them. They are the biggest names in networking – security, physical infrastructure – and guarantee a stable, quick and future-proof network.

5. Powerful Server

Surprisingly, it is not mentioned in many HostGator reviews, but the company’s cloud relies on serious computing power.
All servers come with SSDs and 32-core AMD Opteron ™ processors 6376 or Intel (R) Xeon (R) CPUs E5-2630 v3. They also have 4 RAID 1s.
Technical mumbo-jumbo probably doesn’t mean much, but suffice it to say that these are some powerful machines.
A quick glance at the various hosting plans (below) shows how much power you can expect from each product. While the information is not displayed in as much detail as possible, it is there.

6. Attractive introductory price

In a typical web hosting fashion, the company attracts new customers with very low fees. HostGator pricing increases after the initial period ends.
If you commit for three years, you can run a site on the shared HostGator web hosting platform for as little as $ 2.75 / mo. Hatchling Cloud goes for $ 4.95 for the same period, with no extras included.
In practically every hosting review I should make it clear that it is standard practice for hosting companies to advertise very low prices for people to click on their plans. HostGator places an asterisk in front of at least every mouth-watering offer to indicate that there is more to the deal.

7. WordPress optimization and caching

All cloud plans come with Mojo Marketplace, Google Analytics and many other perks. The most notable one is Varnish Server Caching, which is preinstalled (had to manually disable it to get unbiased test results) and provides very good speed.
Mojo Marketplace is a common feature of some of the best WordPress hosts because it adds a lot of value to your WordPress site, while server-side caching is always a good thing, especially when using content management systems.
My favorite WordPress advantage is the fact that Google Analytics is ready to use as its setup can be a deterrent for inexperienced users.

8. Free gift

HostGator rewards new customers with a good marketing budget. $ 100 worth of Google AdWords can be yours after you spend the actual $ 25 in AdWords.
It may not sound like much, but once you have your site up and running, these ad credits can help with visibility big time. If used strategically and in conjunction with good SEO practices, they can help you achieve good performance.

In addition, all cloud plans receive a free Let’s encrypted SSL, while Business Cloud receives a dedicated IP

Also supplied with address.
Additionally, the company has a 45-day money-back guarantee, which is longer than the 30-day industry standard.

Cons of HostGator

HostGator far from perfect. I touched on some areas that distinguish HostGator from the very best website hosting providers. Chief among them is the sluggish support team, but there are many other complaints about HostGator that should be mentioned.

1. Misleading marketing language

Correct me if I am wrong, but I have come to believe that the difficult marketing language is endemic to all hosts under the umbrella of EIG.
In the case of HostGator Cloud Hosting, the most obvious misdirection is in the plan presentation.
The plan description immediately advertises resources such as 2 CPU cores and 2 GB of RAM. Without further investigation, you can conclude that these two processor cores and gigs of accessible memory will be there for you to use as you wish. That would actually be a very logical conclusion; As if information is available to make you think exactly that.
I can guarantee you that not everyone examines everything carefully and needs to take care to conduct a detailed, unbiased review of the host. On top of this, the way this information is placed is not enough to take it at face value.
However, if you expand the details of the plan, you will see an explanation stating that these are not dedicated but shared resources. In other words, these are server specs and not plan specs.
On a server with a few hundred websites these numbers don’t look that impressive, right?
I think that is the whole point of such slang words. This is a tremendous marketing trick as opposed to the likes of ScalaHosting and SiteGED, which provide a comprehensive list of resources dedicated to each plan.
While it is good to know basic server resources, it does not really provide valuable information at the individual level.

2. Slow Customer Portal

Earlier in this HostGator Cloud review, I mentioned how great the customer portal is. It’s streamlined and very easy to use, but it has one major drawback: it’s slow.
It takes a few seconds to switch between tabs and often browsing options under a single tab is much slower than it should be.
Laziness is hardly a deal breaker, but it is bothering everyone.

3. Slow account setup

I purchased the fastest payment method required for this unbiased hosting review, namely the plan with a credit card. The payment was approved immediately, but then I had to wait more than 40 minutes for my service to be available.
Again, this is not a deal breaker, but it makes you wonder why an automated process would take so long. After all, according to HostGator’s website, the plan I bought is the most popular.

Do we recommend HostGator?

HostGator Cloud Hosting is a solid option.
This is a great option for US-based sites with moderate traffic.
Support may be better, but the cloud infrastructure is very robust and provides excellent speed and uptime. We may have a series of HostGator reviews soon.
Under load, HostGator servers perform well up to a point. Once more than 30 concurrent users start browsing the site, the overall response time increases. Then, 30 users is a respectable number. If your site gets more and more on a regular basis, then you should consider moving away from shared solutions.
Despite the EIG acquisition, HostGator is still one of the better website hosting companies. Modern, reliable server and network infrastructure ensure smooth operation, while a comprehensive self-help center can be an excellent place to learn a lot about web hosting in general.
I am looking forward to your impression and looking forward to a complete, proper HostGator shared hosting review, just to see how it compares to the company’s core product.

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Meghal Patel
Hi! I’m Meghal Patel founder of Wetechcity.com My main aims are to provide best hosting offers and hosting review including all type hosting like Shared Hosting, WordPress Hosting, VPS, free hosting, how to choose best hosting for website & Latest updates on Wetechcity.com

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