BigRock is one of the largest hosting providers in India. Many consider it the go-to company for all hosting and domain registration needs on the subcontinent.
With little outside help, it is spreading to America. And it has no shortage of plans to attract new customers.
All things considered, this time was a BigRock review on the We Tech City.
It has some pretty solid features. A multitude of Linux and Windows plans, proprietary site builders, and super-affordable deals all grab attention.
That said, the feature list is nothing without a thorough evaluation to give you an idea of ​​how it all comes together. I found this out while testing BigRock Hosting.

What is BigRock?

BigRock was founded back in 2010. It exploded fast and now has over 6 million domains. Today, it is one of the largest web hosts and domain registrars in India.
Back in 2014, EIG acquired Directi, which owned Bigrock along with several smaller hosting companies. The deal was worth $110 million – a testament to the importance of BigRock.
An unfortunate side-effect is that there is a slight stigma on BigRock web hosting. EIG-owned brands rarely perform well and the quality declines. Some webmasters take the acquisition as an article written on the wall.
Of course, every host deserves a fair opportunity, and EIG doesn’t do bad by all the companies that get it. Some brands, such as Bluehost, have also reformed under the group.
So I made a plan and started testing. Here’s the good and the bad:

Essentials—Uptime, Speed, Support

These are the first three things I tested once I had a BigRock login. The provider sees in fast load times and has good support, although uptime is a bit iffy.

1. Improve uptime- 99.89%

Once your website is live, you want it to last as long as possible. While many crashes can happen due to website crashing, the biggest hindrance will likely be server downtime.
Now, all website hosts experience downtime occasionally. Something as silly as a faulty network switch can take down multiple machines. It is challenging for the provider to be prepared for all possible events.
That said, some companies are more prepared than others. High uptime is a sign of a well-maintained infrastructure and a reliable setup. I monitored the BigRock servers to see how it was going.
Unfortunately, BigRock’s uptime is unimpressive at best. During months of testing, the servers averaged 99.89% availability.
In other words, you can expect about an hour and a half of downtime per month. This is hardly a positive result, considering that the industry-standard uptime, of course, is 99.9% among the best hosting providers.
The website mentions an uptime guarantee, but there is nothing about it in the legal documents. BigRock is not legally obligated to maintain a certain level of availability. Good for the company but bad for the customers.
Despite the lack of an uptime guarantee, BigRock shared hosting is shaping up to be a reliable provider.

2. Excellent Speed

Speed ​​is just as important as uptime, if not more. This is also where you can see exactly what the servers are made of.
Hosts with state-of-the-art hardware and expertly optimized technologies can get your website up and running. On the other hand, those who skimp on optimization and overcrowd their servers will only slow you down.
I set up a website to see if BigRock stands up to the challenge.
In multiple measurements, BigRock cPanel Hosting recorded:
440 milliseconds to respond to a page request
0.72 seconds to fully render a basic web page
These are some lightning fast speeds. BigRock easily beats even top performers like Bluehost.
And if that’s not impressive enough, BigRock’s backend is no slouch either. I sent 50 virtual users who made 300 simultaneous requests to the server – a huge amount of traffic for a small shared hosting plan to handle.
The load slowed the response time down to just 0.740 seconds. This is a barely perceptible change. BigRock handles traffic better than most providers.
The BigRock Hosting frontend is one of the fastest you’ll find, and the backend can bear a heavy workload. If you want a fast local server, look no further.

3. Support

Support is the maintenance team of every provider. You should always be able to talk to someone in the company if you need help.
I contacted the support team on several occasions during the making of this BigRock review.
I tried live chat first. This opened a new window with the email ticket form stating that chat support is not available. The lack of 24/7 chat support is hardly ideal, but you still have phone or ticketing options.
An excellent advantage if you live in India is BigRock’s local support team. You can call the toll-free number at any time and chat with an engineer nearby.
I encountered this during working hours, and I was pleasantly surprised by the quality of BigRock customer support.
The agents are all courteous and knowledgeable. I pointed to some uncle
There are things on site, and they had no problem filling in the gaps. It took a minute or two to double-check the answers to the more complex questions. However, you can’t really expect frontline support to know everything, and I eventually found the answers.
If you prefer to discover things yourself, you can use the Knowledge Base as a handy reference point. It includes articles on getting started with most of the features like Control Panel or CodeGuard backup software. Some more troubleshooting info would be even better, but as things stand, the knowledge base is respectable.
 BigRock has a good local support team and a well maintained knowledge base. The only complaint is the lack of 24/7 chat support.

Benefits of BigRock

BigRock Hosting has a lot of features to attract the users. Here is what makes it stand out among other web hosts.

1. CloudLinux Account Isolation

CloudLinux is an increasingly popular distribution among shared hosting providers. It has many advantages over the traditional Debian/CentOS/Ubuntu setup.
It uses a technology called CageFS to place each customer account in a kind of virtual cage. The accounts are much better isolated from each other and from the server’s base software.
This places a limit on how many resources each account can access. This means BigRock customer support doesn’t have to constantly monitor resource spending and suspend shared accounts, which accumulate more computational power than they need. Instead, clients can’t go over their allocated resources, so they won’t overrun the server, even without technical team intervention.
Benefits are practically guaranteed access to the resources you buy.
Another typical obstacle with shared hosting is that attackers gaining access to a shared account can often peek their way into the server’s main configuration files. One bad site can compromise the entire machine.
CageFS solves this as well. Even if another user’s poorly configured site falls into the hands of hackers, it will not affect your website.
Simply put, resource integrity and security are better with CloudLinux.

2. Windows Hosting

You can’t review BigRock without looking at the Windows plans. They are a major part of its proposal.
The best place to start is usually shared ASP.NET hosting. The plans run a standard Plesk setup with various supported IIS, ASP.NET and MSSQL technologies. The features aren’t very flashy, but the plans work for typical ASP-based websites or CMSs.
If you need something more robust, Windows dedicated servers are an option. These can be a great option for more demanding MS applications. Just be aware that this service is not available in US data centers.
However, BigRock Windows hosting is not an option on VPS and cloud servers. The setup creates a gap between shared and dedicated services, making it hard to scale. If you move to shared ASP.NET plans, you’ll need to switch companies to avoid paying more for a dedicated server.
BigRock is a good choice for small websites or large scale applications. If your site can outrun shared hosting, you might want to choose a provider that allows scaling to a VPS.

3. DIY Website Builder

If you want an easy way to build a website, BigRock has just one thing – a “DIY website builder.”
This was one of the most pleasant surprises in the making of the BigRock review. It performs better than most similar builders.
For starters, the interface is cluttered. You can easily find all the options in the navigation bar or by hovering over the page element.
You can also move the content blocks by dragging them with your mouse. It makes a world different in getting a quick design. The dashboard lets you preview how your site looks on mobile devices, which simplifies the design process.
BigRock Website Creator makes it beyond easy to design an attractive and responsive site.
The many design choices are also a pleasant surprise. It’s easy to add modern features like page-wide images. You can also get finer-grained information with the builder’s code editor. It allows you to input your own CSS or edit the theme source code. Most builders don’t allow such fundamental changes, so BigRock’s platform is a real treat for developers.
Some themes look a little better than others. Still, you can change almost anything on your website, so it shouldn’t deter you.
To top it all off, the drag-and-drop website builder is SEO-friendly. You can easily manage things like meta tags, redirects, sitemaps, etc. They are standard tools that are very useful for search engine optimization.
The BigRock website builder is fantastic if you want a quick and easy way to build a website – especially when you consider that most providers include a half-baked solution. Huge advantages over hosts like GoDaddy and their more restrictive builders.

4. Emailing

Email is a nice feature to go with hosting, especially if you run a business website.

Stom email address, which will make you more professional. Also, website visitors often expect some sort of contact information, and email works.
You can start with Roundcube. It is standard webmail software integrated into cPanel. You can set up as many accounts as you want, and the provider allows up to 5GB per mailbox, although this counts towards your total storage. It’s similar to the webmail you get with most hosts, and it works quite well.
If you need an upgrade to standard BigRock email hosting, Business Mail is a good option. You get a 5GB inbox (size can be increased), which is protected by strong antivirus software. You can also access the service through a phone or tablet app, which lets you manage correspondence on the go.
Business email starts at $0.66/month. Inboxes are relatively small, but they are extremely cheap. This is a good value deal if you want something more powerful than standard BigRock Linux hosting email.
If you need something a little more powerful, Enterprise Email will set you back $1.99/month for a 30GB inbox. Apart from the above benefits, it adds attachment preview features, an improved contact list, and a calendar tool. The systems are globally linked across all your accounts, so different users can exchange contacts and keep track of important information. This is ideal for businesses that require multiple employees to collaborate efficiently.
With Bigrock, you get access to a wide variety of email solutions. You can use standard free email to send a few messages or move your entire business to a unified mailing system.
There is a quality solution for all.

5. Comodo SSL Reseller

Like most hosts, BigRock lets you automatically encrypt your domain with a free SSL.
But if you run a commercial website, you might want to step up your game with a premium SSL certificate. It can get you a recognizable trust seal, liability warranty and full support.
If you’re interested, in addition to buying you hosting, BigRock resells certificates signed by Sectigo (formerly Comodo) – one of the most reputable SSL authorities.
You can get the DV certificate directly from BigRock itself, which means you might not get that green address bar you want. The best part is that certificates are available at very low prices.
For example, a positive SSL certificate costs $24/year. If you want to buy it directly from Sectigo, it’ll be $49/year—more than double that. Other certificates have similar exemptions. It’s a pretty sweet deal.
If you need a professional SSL certificate, you can get one very cheap from top web hosting provider in India.

6. Money Back Guarantee

Refunds may be a last resort, but they are an important part of any service. A set money-back period gives you time to test the service without risk.
This provides some reassurance that you can back off if the host doesn’t cut it. Also, it shows that the provider is confident about its platform.
BigRock Hosting has a standard 30-day money-back guarantee. This gives you time to see how the platform works.
One nice thing about longer guarantees is that you usually bring in more traffic and see how the host handles it. You can’t see how BigRock really performs under stress until the end of the refund period.
Only a few companies offer a guarantee after the first 30 days, so BigRock meets industry standards.
If the service isn’t for you, you can just back off, no questions asked.

7. 10 Year Membership

This can be made into a significant advantage if used properly.
To explain, most hosting providers let you subscribe for one to three years instead of just paying monthly. This usually gives you a discount, so you pay more upfront but spend less in the long run.
BigRock Hosting plans take it a step further. The first two let you pay in advance for ten years — much longer than you’d expect.
The advantage is that by paying for peanuts, you get a very long term deal. For example, you might pay only $190 for the smallest plan and only think about renewing in 2030. Add a ten-year domain registration, and you can forget about paying for a decade.
On the other hand, prepayment is a big commitment for this long time. Many things can change in technology in such a long time. You may very well want to switch providers and get something better along the way.
Ten-year deals are best if you have a low-demand site that you can set up and keep running without a hitch. If you’re developing a dynamic powerhouse that takes advantage of the latest and greatest technologies, the subscription period is a bit long.

Cons of BigRock

Despite its attractive feature list, I found a few things that could be improved while reviewing BigRock. Here’s what you need to know before buying one of its plans:

1. No monthly payment allowed

Quite the opposite of the previous point.

BigRock lets you prepay for extended periods, but you might want to pay monthly

. Lower payment growth usually makes plans more expensive, but payments are more manageable.
Indian web hosting company removes the dilemma by not allowing you to pay month to month. The shortest period on the two smaller plans is one year, while quarterly payments are allowed in the larger plans.
Most of the users go for the long subscription to get the discount. However, it would be nice to have another option.

2. Limited Features

BigRock has some great tools in its arsenal. But it doesn’t just give that. Worse, it lacks some standard features.
For example, the plans lack an automated backup solution. The provider replaces it with the paid backup add-on CodeGuard.
This is a decent solution. However, it’s pretty easy to integrate free daily backups for cPanel/Plesk accounts, so BigRock is trying to take a few extra bucks. This only puts BigRock solutions at a disadvantage against the many providers of daily backups available.
It doesn’t include many security features, which is a significant difference in the service. Sure, you can pay extra for SiteLock, a comprehensive cybersecurity suite with features like DDoS protection. Again, many include similar solutions by default, so BigRock forces you to pay for the standard stuff.
Overall, BigRock doesn’t have much different from the standard cPanel benefits. Shared plans are pretty barebones and lack some important features.

3. No Migration Service

Keys like this in the previous point. It’s a big deal, however, so it gets its place in the BigRock review.
Migration services are completely absent. There is also a paid website transfer option. If you have a site somewhere near you, you’ll need to figure out how to move it yourself or, more likely, pay someone else to do it.
This is not ideal as migrations are often complex and should be handled by an industry professional. Plus, most leading providers will transfer at least one website for you free of charge.
If you already have a site, it is usually better to buy web hosting from a host with a free migration service.

4. Unclear Resource Limits

“Unlimited” hosting is one of the most controversial topics on the Internet.
Many hosts, BigRock included, leave access to resources to fair use. As long as you don’t abuse the plans (for example, using hosting for data storage) you can spend as much as you want.
The question is what happens when your website becomes more popular and requires more CPU and RAM. In such cases, the provider will have to upgrade the customer’s purchase, or the service will become unstable.
However, BigRock Hosting is nothing short of resource limitation. According to its website, the three largest plans are practically identical, even though the larger ones are more powerful.
Support gives a ballpark number of 30,000 monthly visitors. However, it depends on several factors such as the size and complexity of your website. A visitor to a basic web page differs from a visitor to an ecommerce website—and BigRock provides no further details.
It’s hard to know when you need to upgrade or even which plan you should start with. It is a policy to be aware of before buying web hosting from BigRock.

5. Iffy Reputation

BigRock user reviews aren’t all negative, but they don’t impress either.
The provider gets some praise from local customers. Those who praise it mostly need domain registration services or hosting for less-demanding websites.
People who run something more dynamic and complex, like an online store, usually complain that the services are not up to the mark. Dozens of customers complain about the problems I mentioned earlier, such as the lack of important features.
Certainly, a large part of the users are satisfied with the hosting. However, there are enough negative BigRock reviews to raise a few eyebrows.

Do we recommend BigRock?

BigRock Web Hosting is a respectable option if you need a strong host with presence in India.
It has good speed and support, and includes some useful features, such as its robust website builder. Plus, the $1.59/month price for a ten year contract is an absolute steal.
Unfortunately, the solutions face some issues. Most notably, server availability is a bit disappointing, and the plans lack some important out-of-the-box features. It is tough for BigRock to compete in the global hosting landscape.
If you need a strong local provider, few India-based companies can match BigRock. Comparing BigRock vs SiteGround or similar international solutions makes it kind of flat, though.
Ultimately, BigRock is a very solid choice.

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Meghal Patel
Hi! I’m Meghal Patel founder of Wetechcity.com My main aims are to provide best hosting offers and hosting review including all type hosting like Shared Hosting, WordPress Hosting, VPS, free hosting, how to choose best hosting for website & Latest updates on Wetechcity.com

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